There’s a lot of confusion regarding how to refill these
phones online and how to set your phone for automatic payment. This is because AT&T has two
separate web pages to do these things.
Here's a comment from Amazon regarding this problem:
"But my biggest gripe is AT&Ts service. The website for the AT&T go phones is difficult to navigate, has limited payment options, and for someone who is used to a no contract monthly Virgin Mobile Plan, it's almost a burden to use. Go phone payment plans require you to fund an account upfront for a set dollar amount. My issue is you can't set up monthly automatic payments. I've tried, for two months now. Also, changing the data plan is awkward. "
Here's a comment from Amazon regarding this problem:
"But my biggest gripe is AT&Ts service. The website for the AT&T go phones is difficult to navigate, has limited payment options, and for someone who is used to a no contract monthly Virgin Mobile Plan, it's almost a burden to use. Go phone payment plans require you to fund an account upfront for a set dollar amount. My issue is you can't set up monthly automatic payments. I've tried, for two months now. Also, changing the data plan is awkward. "
Here's the solution:
1. The web page
to add money manually, keep track of your account, minutes left, date of expiration
of your minutes, and to see your account summary is at:
https://www.paygonline.com/websc/index.jsp
You can also use links on this page to add features like a
texting plan (eg, 200 texts for $4.99 for 30 days). You can also put money into your account from here, but you
most definitely cannot set up your account for automatic payment here. There is a link that says “Automatic
Feature Renewal” on this page, but that is for renewing feature packages like
text packages, not for automatically paying, say, $25 every three months to
keep your minutes active.
2. The web page
to set up your account for autopay is at:
https://www.myprepaidrefill.com/MobilityUSWeb/displayAccountSummary.do
Is this ridiculous?
Yes. Is it hard? Now that you know that you have to go
to a separate page to set up autopayment, it should not be that hard.
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