Today, I decided to cancel the subscription. I was surprised, because I always thought that the New York Times was a publication with some class. Nope. The New York Times makes it extremely difficult for anyone to cancel a subscription.
When you go to the "Cancel My subscription" page at the New York Times, you will find that there's no way to cancel your subscription online, as opposed to how easy they make it to sign up.
You have to call or chat.
I tried the chat for over 26 minutes. You can see how that went (I have kept the chat window open and the count is now 28 minutes):
at 10:00, Jan 6:
Please wait for an agent to respond.
** Please do not share your credit card information, security code or CVV during this chat **
Thank you for contacting The New York Times. We appreciate your business and are always happy to help.
at 10:02, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:04, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:06, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:08, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:10, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:12, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:14, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:16, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:18, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
at 10:20, Jan 6:
All agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
I finally gave up on getting this done via chat.
So I tried calling on the phone.
I was on hold on the phone for over 20 minutes. Finally, a representative named Shayla, who spoke so quickly that I could barely understand here, came on. She gave me some marketing pitches and asked a bunch of questions such as why I was cancelling. I kept insisting that I just wanted to cancel my subscription, and she finally agreed, I think. We will have to see.
Wow, really, New York Times? The "Gray Lady" has to resort to such practices to try to keep subscribers from BEING ABLE TO CANCEL their subscriptions?
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