You'll find a room. Then, as a member, you will have to endure not only checking a box stating that you are not a robot, but having to choose among several images as to whether those squares are street signs. What is a street sign anyway? Does a sign on a street qualify? How about a real estate sign?
OK, you can do this. Now you notice that each time you click login -- the password that you just filled in gets replaced with the website telling you to re-enter the password. You do this three to six times, more if you are like me.
Oh, and I did not get this in the screenshow capture, but at several points in the process, the "prove you're not a robot" captcha comes up again, demanding an intelligence test from you. Over and over again. Arrgh.
You can never get in. The website is insane. You book a room at another hotel on a website that actually is not annoying and make you scream and destroy your computer, such as hotels.com.
Oh, as it turns out, I was entering the wrong password. I use 1Password to manage my passwords, so I think BW changed it. I did call BW customer service, and they said that they have been having problems with the new site. But of course, the agent had no idea what I was talking about, since she never used BW's website. Why is it that us customers out here generally know more about a company's offerings and websites than the company's own representatives?
Here's a link to the old site, where I was able to figure out how to reset my password. I hate it when companies change their websites. They never seem to do enough testing.
http://book.bestwestern.com/bestwestern/selectRoom.do#
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