Is an Offer to the Mill Valley Film Festival REALLY Important Account Information That Customers Cannot Turn Off?

After reading the below, if any of you would like to call Chase to tell them that an invitation to the Mill Valley Film Festival does not qualify as important account information, here's the contact information:

Here's part of what Bonnie Casper, Email Customer Service Advisor, wrote me when I complained. Her phone is 1-800-436-7927:

Account emails advising account information or rewards
program information are not solicitations. These emails
are sent to notify you of important information regarding
your account. Unfortunately we are unable to stop these
emails from being sent. {Bold put in by Norb}


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I keep tight control over my email Inbox. Therefore it really irritates me when companies that I do business with send spam, BS, marketing emails and try to tell me that these are important emails relating to my business with them. Most of the time, the companies take an arrogant attitude to spamming you, and won't even provide a way to unsubscribe from their "important account updates."

I'll be posting some examples.

Here's a letter I wrote to Chase:

Dear Chase:

I got this email from Chase.com, attached and as text below. It is for the Mill Valley Film Festival.

Reading further, this email states:

ABOUT THIS MESSAGE:
This service message was delivered to you as a Chase Credit Card customer to provide you with account updates and information about your card benefits. Chase values your privacy and your preferences.


This is not fraudulent, but it is a serious abuse by Chase. I have gone online to try to turn off this kind of spam from Chase but cannot find a way to do so. There is no way to unsubscribe given in this email.

Please do not abuse your customer's emails and trust in your bank by sending marketing emails and labeling them as service messages or account updates.

If I remove my email address from my account so that I don't get these emails, then that means that I will miss really important emails from Chase.

Don't abuse your customer's email addresses!!

Signed, Norbert Wu


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I got this reply from Chase. Hey folks out there, if you are outraged by this sort of thing, perhaps you can write this Chase guy and let him know what you think about spams.

Date: 09-02-2011 14:21:20
From: Credit Card Support
Subject: Re: General Comments
Message:
Dear Norbert Wu,
Thank you for contacting Chase about your privacy choices.
Your email address has been removed from receiving email
solicitations. However, if offers were prepared for you
before we fulfilled your request; you may still receive
those offers for up to 10 days from the date your request
was processed. If you change your email, you will need to
update your request to include your new email.
Account emails advising account information or rewards
program information are not solicitations. These emails
are sent to notify you of important information regarding
your account. Unfortunately we are unable to stop these
emails from being sent.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,
Bonnie Casper
Email Customer Service Advisor
1-800-436-7927
Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.
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DO YOU KNOW AT CHASE ONLINE YOU CAN ....
- Gain instant access to view and download your credit
card information.
- See and pay your bill online
- Transfer balances
- Change your address and much more....
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Today is Septmeber 14. I got another email from Chase about the stinking Mill Valley film festival. But this time, there was a way to unsubscribe. We'll see if Chase really solved the problem or not.