Thursday, September 8, 2011

Good on Gander Mountain (not really)! Cancel an Order and Then Send Marketing Emails!

Wow, the customer service and marketing at Gander Mountain is really good. Would you want to place another order with this merchant?

They advertise a good deal on the web, you place an order. The order is confirmed.
Two days later, they tell you that the price was a mistake, and they are cancelling your order.
Then they put you on their email marketing list.

Smart or not so smart?

These guys are not as bad as Staples, who took several orders of mine last year, cancelled all of them, but notified me of only 1 of 3 cancelled orders. They just didn't bother or care.

-------- Original Message --------
Subject: Your Order Wxxx
Date: Tue, 06 Sep 2011 17:21:57 -0400
From: Gander Mountain
To: xxx

Hello Norbert -

Thank you for your recent order with Gander Mountain. Unfortunately, the item(s) that you purchased were priced incorrectly on our website and, due to this error, your order for xxx has been canceled. Please click here for more details regarding our misprint policy.

If you would still like to purchase the item(s), please place another order on our website as the pricing has been corrected. Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact us at 888-542-6337 or email Thank you.


Gander Mountain Customer Service
This email was sent to xxx by Gander Mountain
111 Red Banks Road, Greenville, NC 27858
Forward to a friend | NEW! Manage Preferences | Unsubscribe

No comments: