I've been a client of Fidelity Investments for many years. They generally try to hold themselves to a fairly high standard, but like all companies, are constantly trying to get me to get paperless statements. My banks are bad about this too -- every other time that I log into my bank's website, I get a popup asking me to go paperless before I can do my banking business online. It's irritating.
However, today I got an email from Fidelity that is just too duplicitous. Obviously, it's another attempt to have me go paperless (which saves them money, since they don't have to mail me statements). But come on! Don't use a deceitful reason to try to get me to go paperless! Take a look:
"We’ve heard from many clients that they are concerned with receiving paper mail in this current environment. If you’re concerned as well, you have an alternative. You can switch to eDelivery—it’s safe, it’s easy, and it offers many other benefits as well."
This is such a load of crap! No one is worried about getting the virus in the mail. Don't lie and treat your customers like idiots. We customers can simply not touch paper statements or trash them! We know that we can get electronic statements by going to your website, but we want paper statements! Quit trying to get us to go e-delivery!
Not only does Fidelity lie in this email to its customers, but it has at least three links that ask you to "Agree" or log into your account. This, after Fidelity and all banks repeatedly tell customers to NEVER click on a link in an email.
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Here's what Fidelity says in this webpage:
https://www.fidelity.com/security/look-out-for-suspicious-emails
"Cyber criminals try to gain your personal information via numerous deceptive means such as legitimate-looking emails with fake web links, phone numbers, and attachments. This method of email fraud is called phishing.
Avoid opening links or attachments in an email you are not expecting. Phishing emails will often ask you for personal information in an effort to obtain access to your financial assets and identity. Responding with sensitive information (like account numbers, passwords or social security numbers) is never a good idea."
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You can't trust any company in this day and age to actually have integrity. Not even Fidelity Investments.
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