I bought some batteries and a charger from Woot about 10 days ago. They dropped the price yesterday. I actually did notice it but figured I had bought too soon.
Then I got the email below. I did not even have to ask, and they gave me back the difference in price.
Now THAT is GREAT CUSTOMER SERVICE. THANKS, WOOT!!!
no-reply@woot.com via amazonses.com
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Dear photoagent101,
Haveth thy noticedest thath- WOW, that's hard to do! How did Shakespeare manage it? Look, let's skip all that flowery corporate talk and get right to the point: you're getting some money back today.
That's right! Hooray! The long version is that you recently bought the Tenergy Arlo Batteries 4-Pk w/ Fast Charger and, after you did, we dropped the price. And that's not fair to you, is it? You would have waited if only you knew! And we agree. And that's why we're making it right.
You'll be seeing $10 (per quantity ordered) on your credit card very soon. We're sorry for the hassle, but we think you might forgive us just this once, right? After all, you just scored an even BETTER deal than you were expecting!
Welp, that about covers it. If you have any questions or concerns regarding the above, please contact us at support@woot.com.
Prithee, anon, adieu, Verona,
Your sweet admirers at Woot.com |
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| ORDER DETAILS |
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| Order Date:November 8, 2019 |
| Order Number:#xxxxxx |
Additional Charges and Refunds
- Additional Refunds
- ($10.00)
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| Is all that information correct? If not, please contact Woot Customer Service via our Support Page immediately. Make sure you tell us your Woot username and order number - we'll need to know those things to help you. |
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