I am forced to use Fedex in my business. They are great thieves.
Fedex charges for picking their nose or getting dirt on their shoes!
Go on their website to get a quote for a shipment. You get a quote, then ship the item. Later you get a bill with a myriad different surcharges which they should have included in the quote:
Examples:
fuel surcharge: Fedex: $1.90
Residential delivery: $4.
Rural delivery area surcharge: $4.60.
Oh, you wanted someone to sign for this? $6
I can only wish that I could pad my bills like this and get away with it.
Wednesday, February 20, 2008
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7 comments:
Send the package via standard or second day delivery and have it sent to the person's workplace. Printing your air bill at FedEx.com will save you another 10%. Signature is included at commercial delivery locations. I'm a FedEx courier.
Thanks, Fedex courier. Here is my rebuttal to your comments:
1. Send the package via standard or second day delivery and have it sent to the person's workplace: What if my or my recipient's workplace is home? Fedex is hosing all of us who work from home-based businesses.
2. Printing your air bill at FedEx.com will save you another 10%: Well, not really. I already use Fedex.com to print my labels. My concern is that when go onto Fedex.com, create a shipping label, then get a quote for that exact shipment -- I often am charged $2 or $3 more per package for fuel charges and other surcharges. Why? The address is correct. Shouldn't Fedex.com be honest and give me a quote that is correct in such an instance?
2. Signature is included at commercial delivery locations:
my residence is in a business-zoned area; we have had this issue adjudicated by Fedex so we are marked business rather than residential. Yet I am still being charged $6 if someone sends me a package on my account and asks me to sign for it.
4. I'm a FedEx courier: (man, how do you guys find time to deliver packages AND leave comments on blogs so quickly? I wonder if you are instead a Fedex public relations shill?
First, I am a part time Express courier who looks out for customer's best interests. I agree that the pricing has some "gotcha" traps. All I can do is help you navigate the minefield. There is not a perfect answer and here are additional suggestions that may or may not work for you:
1) Amex small business credit card offers an additional 5% discount
2) Use FedEx Ground as they charge less than half of what Express charges. The delivery time ranges from overnight in 300 mile radius to 5- 6 days for 3000 miles.
3) You can save residential delivery charges by having the package delivered and held at a Kinkos or FedEx location and picking it up.
4) Paying cash at a FedEx location will guarantee no additional charges.
5) Go to the local FedEx station and ask to be declared a business address.
Regards,
A FedEx public relations shill
I am a Fedex Courier as well and have a few comments. Ship to a FedEx station and have them Hold it (you will save a lot of money). Drive and pick it up. Ship to a FedEx Kinko's or Business location near by. You will save a lot of money. Drive and pick it up. Gas at 3.25 a gallon adds up over time, although if you plan your trips you can save money. Take your packages to a FedEx Kinko's to be shipped or FedEx drop off box. Saves you money. It also allows us to be more efficient and saves us money. Residential deliveries are costly, going back a second or third time because no one is home costs us money. Why should I care, because it makes me wish you would have done the first two options. Good luck.
i know what you mean as I run into the same issues with UPS and FedEx as far as additional charges. However, I know when I get a rate quote on fedex.com, as long as I've put in that it's a residential address, I do get a correct quote. Also, I don't think I've ever seen a signature surcharge that was more than a couple of dollars. Are you sure you're getting charged $6 for it?
Anyway, best of luck to you.
Dear dd and anonymous:
I appreciate your comments. But come on, you guys have to be paid by Fedex to spend your time responding to blogs. I am not anonymous, and I ask that you two identify yourselves by name also. Thanks for the suggestions regardless.
You post a blog so that people will read it and when they do, you attack them? dd already said he/she works for fedex. I happen to like fedex vs. UPS, DHL, etc. so when you attack them, you are by proxy attacking me and my choice of carrier(and anyone else that likes fedex).I posted anonymously because it's irrelevant what my name is. But if it matters, I'm Martin Richards.
I just thought it unusual that someone would accuse them of being thieves. After reading your complaint, I just thought I'd empathize with your frustration and share a thought or two.
I guess I should have kept my mouth shut, sorry.
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