Friday, June 20, 2014

Weekly Series Part Seven: Shark Diving in San Diego


I spent two years as a graduate student in Applied Ocean Sciences at the world-famous Scripps Institution of Oceanography in La Jolla, California.  This was approximately 1988.  Macs were still in their infancy, but I had started with the original Mac in 1983 and used a Mac (SE?) while I was at Scripps.  I used Word 5.1a, which did everything I needed it to and which I wish were still around.  Lately I have been trying to find a way to convert all these Word 5.1a files, which I could convert to newer Word format files using Word X for the Mac.  With Mac's OS 10.7 and 10.8, which did away with the Rosetta emulator allowing Power-PC-based programs like MS Word X to work, I have lost the ability to open my old Word 5.1a files.  I am seeking someone who can write me an Applescript to open all those old Word 5.1a files on my last Snow Leopard machine.  Those files just need to be opened in Word X and then saved.

Back to the story.  I was not a very good graduate student.  The Applied Ocean Sciences program was for engineers interested in oceanography.  I had graduated from Stanford with degrees in electrical and mechanical engineering, which is why the faculty at Scripps were interested in having me attend the school (and become their slave).  But to be honest, I always knew that I was not that great an engineer.  I was fine at software stuff, and I had even spent a year as a software analyst in Silicon Valley after getting my masters degree in mechanical engineering (computer science specialty) at Stanford.  But I was just not that brilliant at doing stuff in the physical world, which is what Scripps oceanographers wanted.  I had come to Scripps already a serious underwater photographer, and I had had a portfolio and photographs published in those old, now-deceased, but great publications Sea Frontiers and Underwater USA.  Remember those magazines?

I had envisioned spending my time at Scripps by somehow combining my interest in underwater photography with oceanography.  Unfortunately, the reality of being a graduate student is that you need to find an adviser to fund you.  All advisors have their own specialties and interests -- and no one at Scripps was interested in what I wanted to do.  My first advisor wanted me to work on a gravity meter.  My second advisor was more interested in underwater optics than anything having to deal with marine natural history.  And I was unfortunately completely and totally fascinated by marine life rather than the physics of water. 


The field of marine biology is a tough one.  {It’s not as fun as it used to be, and there is little money available.}  One fellow student at Scripps finally received his doctorate, after eight years of hard work.  His job prospects are dim; every job he has applied for has had a minimum of 70 applicants, and as many as 200.  
 
Nowadays, many marine biologists seem less concerned with natural history than their predecessors were.  Scientists in the old days had many mysteries to solve.  Where did eels go to spawn?  Where did sea turtles spend the first two years of their life?  What exactly were these strange life forms trawled up from the deep?  Good science is no longer so simple.  Most marine labs have turned to biochemistry and other laboratory-oriented research -- research areas that can yield quick results and are good candidates for research funding.  Field biologists are few and far between, and their financial situations are often dire.  

In some ways, natural history photographers have taken over the role filled by old-time naturalists/scientists looking to represent and explain the big picture.  While a modern research scientist may be forced to spend months and years studying a very small issue, I have the luxury of presenting my work without the burden of proof he or she must bear.  The fact that I catch something on film makes it valid, and sometimes valuable.  

 I visited a man named Howard Hall, who lived in a suburb of San Diego.  He had written a book called Successful Underwater Photography, which was my Bible back then.  This was the first book that I had come across which explained how to take good underwater photographs with the equipment available those days.  It was a deceptively simple, very clear book -- and I am sure that dozens if not hundreds of underwater photographers got their start with that book.  Howard was just starting to think about doing a one-hour film on California's marine life; and he invited me to join him shark diving off the San Diego coast.  I immediately accepted, and had a great time when the day came, getting my first glimpse of wild sharks, and having a 6-foot mako shark pass me by very closely.  I was excited, thrilled.

The only problem was that the next day, I ran into my advisor at Scripps.  I had missed a meeting with him on the day of the shark dive and had completely forgotten about it.  When he asked why I had missed the meeting, I naively told him the truth -- that I had gone shark diving instead.  I innocently thought that he would be as thrilled as I was.  Of course he wasn't.   That was pretty much the end of my time at Scripps. 



I spent more time in San Diego, and I worked as an assistant diver on Howard Hall's film Seasons on the Sea, which went on to win all kinds of awards.  I spent many more days diving with the blue and mako sharks off the coast of San Diego.  Marty Snyderman and Bob Cranston had a business bringing divers on these shark dives, and I was fortunate enough to be able to tag along on some of them and get in the water to shoot once in a while.   (Thanks Marty and Bob!  Marty -- see, I am giving you credit for being the first San Diego shark diver guy.  Bob, I know you don't care about getting credit and just want to be in the water). 

One of my first-ever assignments was for an advertising agency who wanted me to photograph a menacing shark near a diver. 

After the shoot, I wrote an article for PDN -- Photo District News.  I probably have that article and the ad in the files somewhere and will post a scan here if and when I find it.  Here's the text to the article (which I found in my computer files as a Word 5.1a file -- thanks Word X and Snow Leopard!).
Reading this article brings me back to those old days.  I was just starting out as an underwater photographer, and I had a pretty high opinion of my photographic abilities back then.  It seems that all budding serious underwater photographers think that they are the bomb if they bring back a few decent images.  I have lost track of how many egotistical young divers have approached me armed with some underwater images that they call "abstract".  By taking these "abstract" images, they consider themselves "artists."

I have my own view.  I think that you are a technician, someone who might be able to take technically decent images that are in focus and have the correct exposure, as a serious beginner.  Some folks never get past being good technicians.  You see their photos all the time -- they love their own work, but it is missing that spark; it's usually a straightforward documentation of an animal.  Photographers who become serious will move beyond the technician stage, and by shooting more and more (and these days, shooting thousands of images on one subject) will usually get a few images that have that "spark" and which are special.  I'd venture to say that few photographers become true artists.  The artists are the experts who have mastered the technique -- it is second nature -- and know their subject matter so well that their best image blow your socks off.  They know their subjects, the environment, and their gear, and are able to produce mind-blowing images that say something about their subject or that moment in time.

Blue shark on a longline, off Baja Mexico.  The fishing of sharks, often only for their fins, can be incredibly wasteful.  Divers now rarely see blue sharks off the California coast, almost certainly due to overfishing of sharks.


Back to the story -- this was written in 1988 or so.  Those were the days of the Nikonos V camera, 36 shots per roll of film, plenty of sharks off San Diego,  Kodachrome 64 film,  "rush processing of film".  Some things never change.  As far as I can tell, BCs haven't really changed in 30 years.

The image from that shoot was published a bunch of times.  Here are a couple of covers.  




Swimming with Sharks
Photographing Sharks for a Medical Advertisement

When Ellen Walton at the Frank J. Corbett agency called me, I thought that this would be just another standard stock sale. She had learned of my work in marine wildlife photography through word-of-mouth after scouring through the submissions of several stock agencies which specialized in natural history material. Walton, however, was looking for a very specific type of photograph, and none of the submissions from the agencies quite fit the bill. She mentioned that she had to paid hundreds of dollars in research fees without finding a shot that would work. This was not surprising to me, considering her description of the desired image. Her agency wanted to use a shot of a photographer with a menacing, large shark, to serve as the centerpiece of an advertising campaign for OptiRay, a medical solution used in cardiac imaging technology. The slogan for the campaign was "There's Always a Safer Way to Get a Great Picture."


Ms. Walton requested stock images that might fit her criteria. I sent her a selection of my stock photographs of sharks and divers along with a note letting her know that I had the resources available to conduct a shoot specifically for this job. Living in San Diego, I had made the acquaintance of a group of divers who regularly took tourists out to see and photograph open-ocean blue sharks, a relatively common predator, and one of the few species which has been documented to attack man. Blue sharks are fairly predictable animals, and although they are certainly dangerous, they don't get quite large enough to crush a man in their jaws, and their teeth, although razor sharp, are short and stubby. In contrast, a mako shark has long, slender teeth. Mako sharks are not as common as blue sharks, and they are much harder to photograph than blue sharks. The difference in their teeth structure is crucial. Jeremiah Sullivan, a diver and photographer in San Diego, developed a working shark suit in the 1970’s, specifically to protect against attacks by blue sharks. Only four or five of these suits were ever made, with a cost of $6000 each. The suits are made of stainless steel links woven together electronically into a tight mesh. The mesh covers the diver's entire body and allows enough flexiblity to swim and move around in. The stainless steel mesh works by spreading the point of impact of a shark's tooth into a more generalized area. I've been bitten several times since first trying on the suit, and it really works! Even a large eight-foot shark can bite my arm with no blood or bruises afterward. A mako shark's teeth, in contrast with the blue shark's, would probably tear right through the steel mesh. No one has ever been attacked by a mako shark while wearing one of these suits, and this is where good judgment and experience in filming large animals comes into play.


The real danger of photographing sharks in this steel suit comes with its weight and restrictiveness. To find blue sharks, Bob Cranston, the captain of the boat that leads these popular excursions, pilots his boat twenty miles out into the open ocean. The bottom here is over two miles down, and a novice diver might easily become disoriented by the endless, bottomless, three-dimensional blue space all around him. Diving in the open ocean can be disorienting due to the three-dimensionality of the water. It is easy to go down very deep, very fast, without realizing it until it is too late. There are no visual clues to indicate where or how fast a diver might be sinking. The neoprene of a wetsuit compresses at depth, making a diver even heavier relative to the water around him, and so the deeper a diver sinks, the faster he may go. This is an exceedingly dangerous situation. Only experienced divers attempt blue-water diving in the open ocean. When Bob Cranston leads groups of tourist divers out on his trips, he always personally escorts them from the boat to the shark cage during a practice dive and during the actual shark dives to make sure that his clients do not fall victim to this disorientation. Add the weight and relative inflexibility of a shark suit to the inherent problems of blue-water diving, and small problems can quickly become dangerous situations. Divers use a piece of equipment to adjust their buoyancy in the water, which effectively acts as a parachute to keep them from sinking down too fast. This is called a buoyancy compensating device (BCD), and it is an adjustable volume air bag into which air is pumped to keep the diver neutrally buoyant. The shark suit itself weighs a good 20 pounds. However, the BCD is easily punctured by frenzied sharks, and a diver could easily find himself sinking out of control, down to the bottom two miles down, with a twenty pound, $6000 stainless steel anchor, impossible to take off underwater. This is the danger, and it is not a glorious prospect. We shark divers have learned to pay constant attention to our surroundings, our depth, and the location of our buddies. Ironically, as with most things in the ocean, it is not the sharks, but rather a diver’s carelessness that leads to dangerous situations.


Ellen Walton sent me a layout showing the type of image that she wanted for the ad. The shark was very large and menacing in the frame, with a mouth full of big, serrated teeth, and a photographer in a shark cage, very small in the frame. The shark looked much like the great white shark from Jaws, one of the most fearsome and awe-inspiring predators in the world. Unfortunately, white sharks are simply not found easily. Avid divers regularly pay $10,000 and upwards for the chance to see one of these animals. The money goes toward a week on a boat along with vast amounts of chum consisting of horsemeat, tuna, and assorted guts and blood of other animals. With all this expense, there is still no guarantee of seeing a great white shark. I would not be able to provide the great white shark for Frank J. Corbett for the day rate that we had agreed upon. One of the reasons I had landed the job was that my estimation of day rate, boat rental, shark cage and shark suit rental, bait, and other expenses was less than what the agency would have had to pay to combine two photographs of a shark and photographer in a Scitex computer . I made all of this clear to Ms. Walton before proceeding. Bob Cranston had his method for attracting blue sharks down cold; by hiring his boat, I was virtually guaranteed to be able to photograph blue sharks close enough to get the composition that I wanted. The biggest problem was that blue sharks hide their teeth until they feed! Like the creatures from the movie Alien, blue sharks have jaws that actually protrude out when the shark is biting. Until the moment of impact, however, the teeth and jaws are recessed. To get the composition that Frank J. Corbett wanted, I would have to be within inches of the shark.


The actual taking of the photograph was simple compared to the vast amount of work involved in getting to the open ocean site twenty miles offshore, unloading the shark cage, putting out a sea anchor (which keeps the boat from drifting away while you are chasing a shark around), and chumming the water with bait to attract the sharks. Bob Cranston, as my model and chief shark handler, was in charge of baiting the sharks into range and keeping an eye on my back. Another diver was in the shark cage, serving as a model and keeping an eye on Bob and me. Yet another person stayed on the boat at all times to keep watch for changing weather, keep the chum line going, fill tanks, and help us out of our suits.


For equipment, I chose a Nikonos V amphibious camera with an Ikelite Substrobe 150 flash. The Substrobe 150 is a large, powerful strobe with a very wide angle of coverage, more than enough to cover the 15mm wide-angle lens that I chose. To make the shark appear as large and threatening as possible, I knew that the shark's face needed to be as close to the lens as possible. The 15mm Nikonos lens is an exceedingly sharp lens specifically designed for use underwater. To make the shark appear large in relation to the diver, I tried to shoot only when Bob was a few feet behind the shark. The Nikonos is a 35mm camera system, and so I stayed with very fine-grain films, using both Fujichrome 50 and Kodachrome 64. Kodachrome 64 is my preferred film in such situations. Its high contrast works well in the diffuse light underwater, rendering subjects sharp and crisp. Fujichrome 50 is a better choice in greenish water, as color balance makes greenish water appear bluer and more appealing. The agency had planned to use the photograph in a number of sizes, one blown up to poster size for a tradeshow, and one as a full-page size ad in a number of medical magazines.


Although we were shooting in sunny California, light underwater is always at least two stops below light levels on the surface. Twenty miles offshore in the summer, fog usually prevails, and the day of the shoot was no exception. Light levels underwater were low, and so the higher speed of Kodachrome 64 was a help. To show the shark and diver in a background of blue water, it was necessary to use strobe light as fill, adjusting the strobe output to match or just barely fill in the colors and details of the subjects, while relying on ambient light to provide primary exposure. To provide the agency with a variety of lighting situations to choose from, I varied my strobe fills and primary exposures over a wide range of exposures. Over the course of the day, I shot about 300 exposures, or 8 rolls of film. Each roll of film was exhausting and time-consuming. To change film, I had to swim back to the boat, haul myself and 100 pounds of gear onto the boat, rinse the camera and strobe off with fresh water, and change the film. While shooting, Bob and I would swim with a shark, attempt to photogrpah a large, fast-moving shark in a natural position, with Bob attempting to both attract the shark to us, point it toward my direction, and then hold a pose as a photographer. After shooting a few exposures, we would both have to swim back over to the shark cage, which had been dragged by the wind and boat for twenty to thirty yards. Swimming in the shark suits while carrying large and bulky photographic gear was exhausting, and so we would have to hang onto the cage for a few minutes to rest and catch our breath. Working hard underwater causes you to breathe hard and forcefully, and many divers are familiar with how difficult it is to get enough oxygen into our lungs to feel rested again. Our air tanks were thus rapidly depleted, and changing tanks took yet another difficult swim back to the boat and a change of gear.


Ellen Walton wanted to see the film immediately, and so the Fujichrome film was processed the and shipped via overnight courier the next day. The Kodachrome took a day longer, and the agency ended up using a dark, moody shot of a diver and shark. Out of those 300 exposures, only one or two shots fit the bill exactly, so I felt lucky. But what is luck? I believe that you make your own luck, by shooting different compositions, exposures, and hedging your bets.






Fan Mail from Kids Always Brightens My Day

I've been trying to answer letters from kids these days.  It was hard to do back when I was writing and supplying lots of photographs for childrens' books.  I still have a filing cabinet full of letters that I hope to photograph one of these days. 


This is for all the adults who think that I am mean and crochety.  I can be if other adults get in my face.  But how mean can I really be if I've lived the past 25 years with Labrador retrievers and reply to letters from kids?  And if you are a mean adult person, then don't sue me (yes, this happened) if you get in my face and then get an equal reaction from me.  Kids, I like.  Adult a--holes, I don't like and there are too many of them these days. 



Tuesday, June 10, 2014

Places To Eat and Things to Do in the Monterey Area

Here are some recommendations for places to eat and things to do in the Monterey area. 


I live in Pacific Grove, which is a small town between Monterey and Pebble Beach.  Carmel and the Big Sur Coast are just over the hill.  I’ve put these tips on things to do and places to eat for all the folks who ask me. 

 

 

Places to Eat: from dirt cheap to more expensive:


Michael’s Tacos: Country Club Gate Center (as of 5-2015 Michael's has moved up the hill to the shopping center that has Ace Hardware and the Bagel Bakery): Hole in the wall, very informal, but good shrimp and chicken tacos, very cheap.  A good choice if you just want some decent food.  This is a local’s hole-in-the-wall with zero (actually, negative) ambience but pretty dang good Cali-Mexican food.  I go here for lunch and dinner when the other places in Monterey are overrun by tourists.  It’s in a strip mall at the top of the hill above Pacific Grove.  Dirt cheap (almost free). 

RG Burgers: two locations, one in Carmel Crossroads shopping center and one near downtown Monterey.  The one at Carmel Crossroads is less crowded and a good stop after visiting Point Lobos or Carmel Beach, or before or after a drive to Big Sur.  Great beef and turkey burgers.  My favorite is the mushroom and swiss turkey burger. (Update 9-4-15: I've stopped going to RG Burgers.  The last two times were disappointing.  One of my pet peeves is that they advertise fresh sauteed mushrooms, but use canned mushrooms -- or at least mushrooms that have been stored in vinegar.  They ain't fresh!  However, their burgers are still pretty good. 

Gianni's Pizza: a long-time pizza place in New Monterey.  Always crowded.  Great for families.  Super loud with tons of kids running around.

Taqueria Zarape, Seaside:  great taco place, no ambience, inexpensive.  Great fish tacos and carne asada tacos. 

Hula's, New Monterey: Friends of mine just love this place.  I've only eaten there a couple of times and was not that impressed.  Sorry. 

The Fishwife on Asilomar (another location is in Seaside).  Seafood with a supposed Caribbean flair.  It's decent. The location in Pacific Grove is tucked away in the woods, steps from Asilomar Beach and Pebble Beach, and has a nice atmosphere.  Popular with tourists so make a reservation.  Medium expensive.

Peppers in downtown Pacific Grove.  A longtime favorite that serves Cali-Mex food.  This place has good food, but you have to order the right thing.  I've had some great food there and also have had some pretty bad dishes there.  The restaurant is always crowded, and the wood floors and walls make the place SUPER LOUD, uncomfortably loud for me (which is really saying a lot, since I am half-deaf).  Popular with tourists so make a reservation.  Low to Medium expensive.

More expensive:

Monterey’s Fish House: great seafood and meat.  Kind of a local’s secret.  The restaurant is located in a converted small house, in an industrial area,  between used car lots and body shops.  Good hearty food, no view.   Reservation absolutely necessary.   Prices have gone up so that my favorite, the squid pasta dish, has gone from $11 to $18.  Medium to high expensive. 

Alvarado Fish & Steak House: great seafood and meat place.  Sister restaurant to Monterey’s Fish House, same chefs and cooking but a slightly different menu.  As of June 1, 2014, Groupon had a coupon for this place.  Not as crowded, better downtown Monterey location, better ambience.  My favorite is the mussel pasta.  Medium to high expensive.  However, my wife does not like this place anywhere near as much as Monterey's Fish House. 

Cibo: Italian food, located in downtown Monterey.  Good locals menu.  The kind of place you'd go with your parents. Not bad.  Medium to high expensive.

Passionfish: the premier seafood place in the Monterey area, does all the right things (like sustainable seafood and a great wine list); on all the foodie lists for seafood.  I have never been there.  Expensive. 

Rocky Point Restaurant: If you want to eat a place that has a great view -- then this is the place.  Expensive.  


For breakfast:

First Awakenings in the American Tin Cannery Outlet Mall in Pacific Grove, very close to the Monterey Bay Aquarium.  A local favorite for breakfast and brunch.  Great skillet platters, omelets, good coffee, etc.  Low to medium expensive. 

Loulou's Griddle in the Middle: on Monterey's Wharf #2 (which is the first wharf you usually see, as opposed to Fisherman's Wharf).  Wharf #2 is a  real workingman's wharf, and this place is the front end.  I've heard great things about it but have yet to make it there.  It serves standard breakfast fare as well as dishes like calamari and eggs. 


Things to do:

These are mainly outdoor excursions. 

From late February through mid-May, the Mile of Flowers in Pacific Grove is stunning.  You can drive it, walk it, or bike along it. 

Driving the Big Sur coast from Carmel to Nepenthe or Julia Pfeiffer Burns State Park is always stunning.  The waterfall falling onto the beach at JPB State Park is an award-winning photograph.  Just point your camera and take the shot.  Award winner. 






Drive on the Big Sur Coast to Pfeiffer Big Sur State Park and hike up the gorge to a beautiful swimming hole.  One of my favorite places and hikes of all time. 

Driving or biking 17-Mile Drive through Pebble Beach is a great ride.  Riding a bike is free. 

Rent a bike and bike the Pacific Grove Recreational Trail, which goes through PG all the way to Seaside and Fort Ord along the coast. 

Rent a kayak and perhaps a guide, or join a group, to see otters and other marine life in Monterey Bay or nearby  Elkhorn Slough.

Relax and reinvigorate at the nearly two dozen different thermal pools at The Refuge in Carmel Valley.  This place is awesome. 

Monterey Bay Aquarium hits everything but is expensive. 

Carmel Beach: this beautiful, fine white sand beach at the base of (overly) charming Carmel-By-The-Sea is a fine place to visit.  All friendly, well-behaved dogs are welcome and can be walked or run off-leash. 

Point Lobos State Park: The crown jewel of the California State Park system.  Stunning place to take a hike.




Monday, June 9, 2014

NEVER Ask PG&E To Do an Inspection, or Use the Words "Gas Leak"

I had one of those "the world is going to hell" experiences with Pacific Gas and Electric Company (PG&E) last night.  This is the company that has such faulty records and maintenance of their gas pipelines, that their old, ill-maintained gas pipelines blew up an entire subdivision in San Bruno, CA, in 2010, killing eight people and leveling 38 houses.

A house nearby in Carmel exploded recently, on March 3, 2014, due to PG&E's faulty pipeline records.  "Pacific Gas and Electric Co.'s faulty pipeline records, which the utility promised to fix after the deadly San Bruno disaster more than three years ago, are being blamed in a natural-gas explosion that destroyed a home last week in Carmel."

http://www.sfgate.com/news/article/PG-amp-E-Carmel-home-explosion-blamed-on- bad-5316064.php


Well, PG&E is responding to these horrific accidents by being over-zealous, like most companies do when they screw up.  I remember flying on United to Japan in November 2011.  In the months after 9-11, airline passengers were treated like prisoners.  A flight attendant came by at 2am to make sure we prisoners all had our seat belt buckled correctly.  I was watching a movie with headphones, and grumbled when I finally understood why the flight attendant was flashing his light in my eyes and speaking something I could not hear.  The guy leaned into me and said, "If you want to get arrested, just keep it up."  Wow.  I was going to get arrested just for grumbling for being disturbed?

A few months later, I got upgraded to first class on another flight.  By then, United had realized that they were losing business by treating all of their passengers like prisoners.  So, like PG&E, they overcompensated.  The captain came out after takeoff and started shaking everyone's hands and introducing himself, saying "Thanks for flying United."  Really?  I just wish that these companies could keep things moderate, rather than letting their customer service pendulums swing so wildly, from zero customer service to overly gracious.

PG&E has overcompensated too.  My wife works during the days like most of us.  We had started to smell gas or some similar odor near our guest house when walking by.  She made the mistake of calling at 8pm on a Sunday night to try to schedule an inspection by PG&E.  She spoke to someone at PG&E, said that she'd like to schedule an inspection, and said the wrong thing -- "we smell gas and want to make sure that there is not a gas leak."

Whoa -- wrong words!  The PG&E representative said "We have to send someone over immediately."  My wife objected, saying she would like to schedule an inspection sometime reasonable, during the week and during the day.  Nope. PG&E forced themselves upon us, and at 9PM, we found ourselves having to deal with a PG&E guy in our house, turning off all our gas appliances and roaming around with some kind of gas sniffer.

I was upset, but then the guy started bragging about how he was making overtime pay at night, that he was making $90 per hour, and then he said that he would have to turn our gas off and that he had no idea how long it would take to finish the inspection.  We objected, strenuously, with this arrogant jerk in our kitchen at 9pm on a Sunday night.  We repeatedly asked that PG&E come back at a reasonable time during the work week.  Nope, he said.  He had to turn off our gas immediately.

At this point, I had enough.  I told the guy to get out of our house and off our property.  After a great deal of loud discussion, we both ended up calling the police.   More discussion with the police, and the guy finally agreed to get the heck off my property and to not turn off the gas.

This was unbelievable.  We were put in a position where, late at night, a company basically forcibly entered our home and threatened to shut off our utilities so we could not cook or have any hot water.  We were unable to ask this company to schedule a better time, even though we knew there was no danger.  The leak, if there was one, had been going on for days with no ill effect.  The company would not leave our property even though we repeatedly demanded them to.  Thankfully, the police in this instance was able to mediate between PG&E and ask the company to come back at a better time.

Summary:
NEVER ask PG&E to do an inspection.  Get an independent contractor (a plumber) to test for leaks instead – it is worth paying him rather than dealing with horrific PG&E.  It should be OK to ask PG&E to come turn on your pilot lights in the fall if you need this. 

Avoid these words when speaking to any company: “gas leak” and “mold.”  By uttering the word “gas leak” you will trigger the situation above, where PG&E basically will invade your house and turn off your gas (hot water, range, etc) immediately for an hour and probably longer in even the most innocuous of situations. 

Never use the word "mold" if you are ever talking to an insurance agent about your house, a flood in your house, etc.  The word “mold” will instantly invalidate any insurance claim you have, since mold indicates an ongoing rather than an emergency condition. 

Saturday, June 7, 2014

Weekly Series Number Six: Favorite Images From My Career


Deep Sea Anglerfish: 

 

 

After my San Blas experience, I took courses in marine biology and eventually spent two years as a doctoral student at Scripps Institution of Oceanography.  Photography took up more and more of my time.  I convinced my friend Spencer Yeh to spend two months with me, diving every day in the cold but astoundingly rich waters of Monterey Bay.  I took my first course in ichthyology and was fortunate enough to be exposed to the encyclopedic knowledge of Dr. Richard Rosenblatt, the curator of the Marine Vertebrate Collection at Scripps.  His course was filled with the details and observations of natural history that I had been looking for my whole life.

Here is one of my favorite -- and very widely published -- images from that period of my life.  The image shows a deep-sea anglerfish along with its bioluminescent fishing lure.  It was published on the cover of TIME magazine in 1995, which was a big deal at the time.  I've included an essay that I wrote about this and other images of deep-sea fishes below.   This particular image was published on dozens of magazine covers over the years, some of which I've included below also.


You can see the TIME magazine cover at:
http://content.time.com/time/covers/0,16641,19950814,00.html





You learn to be patient on a boat that is trawling in the deep sea.  A huge net, as wide as the side of a barn, is lowered overboard from a 200-foot long steel-hulled research vessel.  The vessel may cost as much as $10,000 or more per day for the scientist whose grant is supporting the expedition.  It may take days to lower the net to the depth being studied, to collect enough material, and to raise the net.  After all of this work and after sifting out miles and miles of water, the contents of this huge net may yield only a few globs of protoplasm.  Jellyfish and soft-bodied animals are destroyed, as are most of the fish.  If you are lucky, perhaps a single deep-sea fish is still in good shape.  Only in extremely rare instances does something like an anglerfish couple come to light.

These fishes were netted on a series of research expeditions.  The photographs were taken as the fishes were brought up, in a shipboard tank, or later when they were preserved for the Marine Vertebrate Collection at Scripps Institution of Oceanography.  Very few fish were alive when photographed, and none were photographed in their natural habitat.  It is the temperature difference more than anything else that kills deep-sea fish as they are brought to the surface.  Although deep-sea fish experience an enormous change in pressure as they are brought to the surface, most don’t possess a swim bladder.  The expansion of the swim bladder, due to change in pressure, is the usual cause of death in fish brought up from shallower depths.  Most deep-sea fishes are surprisingly small, ranging in size from two inches to three feet.  Their bodies are light and oily, and their bones and teeth are brittle and flexible, the better to hover motionless in the water.

The bizarre and grotesque form of deep-sea fish were once thought to be extremely primitive.  However, the photographs of the cleared and stained specimens graphically illustrate the fact that these fish are highly advanced animals that evolved in upper surface waters and were forced out of their original habitat by competition from other species millions of years ago.  As they adapted to life in the deep ocean, these creatures evolved the many features characteristic of deep-sea fishes -- light organs; oily, soft bodies; tubular eyes; needle-sharp teeth; and huge mouths and stomachs.






The Deep-Sea Anglerfish

Creep from the Deep

Life in the upper 300 feet of the ocean is blessed with life- giving sunlight.  This rich, familiar top layer of our oceans is a thin cover to an enormously deep basin averaging two and a half miles in depth.  The other 98.5 percent of the oceans has only recently fallen underneath man’s gaze, through new robot and submersible technologies, and literally earth-shaking discoveries have been made through the exploration of the ocean depths.  The region of the deep ocean is the largest living space on earth, and its inhabitants have only recently been observed and described to science.  One of the more frightening-looking inhabitants is this six-inch long ceratioid anglerfish, Melanocetus johnsoni, which was trawled up from a depth of 3000 meters on a Scripps Institution of Oceanography cruise.  Perhaps the most frightening aspect of this fish is the fact that it is female, and twenty times the size of a male!

The Environment : Blackness, Cold, and High Pressures

At 300 feet down, the deepest scuba divers can go, there is barely enough sunlight for a plant to photosynthesize, or produce tissue from the energy of light.  At 3000 feet, sunlight has disappeared completely, and fishes swim in utter darkness.  At such great, dark depths, the water temperatures are generally a constant, low 4 degrees Centigrade.  Life in the deep sea has evolved numerous adaptations to deal with the darkness, lack of food, and high pressures of the abyss.

Food is scarce down there, and so fishes have developed many ways to make themselves neutrally buoyant, wasting little energy on trying to keep afloat.  The skeletons and vicious-looking teeth are flimsy, muscles are weakly developed, and eyes, brains, gills, and kidneys are often very small.  Neutrally buoyant, they are able to hover in the sea without undue effort, luring their prey rather than chasing it. 

Living Light

In the pitch darkness of water 1000 meters deep, fishes with elaborate light sources are abundant, and the pattern, designs, and probable functions of these light sources are a lesson in evolution.  These light sources may attract prey, signal mates, render the sender invisible, confound predators, and even serve as invisible light beams.  The pattern of light organs for a given fish distinguishes the species and may be used as recognition signs.

The fish down in these depths don’t get to eat very often, so they take full advantage of every chance they get.  Should a fish encounter a potential meal, it will likely eat it, regardless of the prey's size.  Many fishes have developed huge fangs, hinged mouths, and tremendously extensible stomachs to accommodate large prey.  Deep-sea anglerfish use "fishing poles," extensions of their dorsal fin, with luminous lures that are wriggled about to attract other fish.  If the winking lure attracts a gullible fish, squid, or prawn, the lure and prey can be drawn towards the large and powerful jaws, which bear long pointed teeth.  Large female ceratioids have been recorded taking prey two or three times their own length.  They may even have teeth in the back of their throats to keep prey from escaping as they are being swallowed.

Honey, I’m Home

Encountering a mate of your own species in these dark depths can be difficult indeed, and the question of how two compatible mates meet in the vastness of the deep ocean remains one of science’s big mysteries.  Ceratioid anglerfishes are extremely rare.  Scientists report catching an average of only one such anglerfish in two weeks of trawling.  The anglerfish has developed a strategy to guarantee that any meeting between sexes is fruitful.  When a male encounters a female of the same species, he will attach himself to her with his mouth, riding along.  Gradually the male becomes a parasite of the female; his mouth fuses to her body, and blood vessels actually form between the couple.  The male degenerates into nothing but gonads and a surrounding lump of tissue -- a permanent, portable sperm supply, about one-twentieth the size of the female

Dwarf males solve many problems, not the least of which is being there for the woman all the time, every time, all night, every night.  Not only is the energy budget of the population reduced, but there is less competition for food between the sexes.  Scientists term him “an obligatory sexual parasite,” and a “dwarf male parasite.”

Friday, May 23, 2014

Costco's Membership Policy is a Rip-Off, and They Defend It For Some Reason


Update 8-27-19:
Costco still has the surprisingly customer/membership-unfriendly policy below.  However, I remain a Costco customer and have (reluctantly) just renewed my membership every year because of a few things:

1.  Costco's gas and diesel prices are a great deal, and I use their gas and diesel year-round (I just wish the local Sand City (Monterey) Costco had gas pumps!).

2.  Hmmm, I guess that's the only reason.  Kudos (again, reluctantly) to Costco for giving me and other customers a reason to keep our memberships from year to year; for giving us products that make us want to come back every month rather than once every two to three months.

3.  Whoops -- now I remember.  Costco does not need a receipt if you return items.  They use your membership number and look up your past purchase history when you return items without a receipt. I returned an outdoor canopy a few months ago that I had bought as much as four years ago, without ever using or even taking out of the box.  I finally realized that I was never going to use this canopy, took it to Costco without a receipt, and the Costco agent looked up my purchase history.  He refunded me what I paid (supposedly!).  Now that is a reason to keep my membership going from year to year rather than cancelling it and starting it up again.  Costco -- why not give these reasons to someone who is thinking of cancelling his membership, rather than constantly repeating and shouting out the customer-unfriendly reason that "The Supreme Court says that what we are doing is legal!" 


Here's a summary of the problem that I describe below.

If you’re a Costco member like me, sometimes you don’t shop at the big box store for months at a stretch. If your membership happens to expire during such a sabbatical, guess what happens when you renew a month or two later?
Answer: Costco automatically backdates your membership to renew on the date it expired, not on the actual date you renewed. That means you pay for membership you didn’t and couldn’t have used, because you can’t get your discount-price purchases past the cashier without a current membership. 


Here's an example:
Let's say a customer comes in to Costco and starts a membership on May 22, 2014.  Let's assume that customer lets his membership expire on May 22, 2015.  He does not enter or shop at Costco for two months.  Then that customer comes into Costco on July 21, 2015 and wants to renew his membership.

When would you think that new membership would expire?  July 21, 2016, right?  WRONG!!!  With Costco's policy, his new membership will expire on May 31, 2016 -- not July 21, 2016.  Costco effectively robs him of two months of membership.

Costco was sued about 10 years ago for a similar policy that robbed its customers of up to five months of membership dues.  They settled a class action suit and this new policy is a result.  Still a ripoff.  Costco says in justification of this ripoff policy: "The Supreme Court says that what we are doing is legal." 

********

I am frankly surprised at Costco and its membership renewal policy, which effectively cheats members out of up to two months, or 16.7%, of their membership dues.  I am surprised because Costco is generally a well-managed operation that seems to try to treat its customers right.  They are fixated on this downright deceptive policy, probably because most members won't even realize that they are being cheated.   This is likely because nearly all of Costco's profit, from a recent Wall Street Journal article, is from membership fees. 

I've been a member of Costco for over ten or fifteen years.  They have some good stuff, and they definitely have a good return policy.  I remember standing in line to return a Verizon modem and seeing the assistant manager agree to allow some guy in front of me return a really banged up paper shredder that must have been 10 years old.  I had trouble returning the Verizon modem and that's another story (I don't see why Costco won't offer its members the best deal in cell phone service and plans -- but none of their cell phone kiosks offer no-contract or prepaid plans or devices!).  I want to like Costco more.  But I don't.  Here's one reason why. 

Other forums on the web have described this problem:

http://www.consumerreports.org/cro/news/2009/07/costco-s-renewal-rip-off/index.htm

The writer describes this situation far more clearly than I have:
If you’re a Costco member like me, sometimes you don’t shop at the big box store for months at a stretch. If your membership happens to expire during such a sabbatical, guess what happens when you renew a month or two later?
Answer: Costco automatically backdates your membership to renew on the date it expired, not on the actual date you renewed. That means you pay for membership you didn’t and couldn’t have used, because you can’t get your discount-price purchases past the cashier without a current membership. 

Here's how Costco rips off its members when it comes to membership dues.  A regular member pays $55 for a 12-month membership.  Let's say a customer comes in to Costco and starts a membership on March 22, 2013 (as I did).  Let's assume that customer lets his membership expire on March 22, 2014.  Then that customer comes into Costco on May 22 and wants to renew his membership.

When would you think that new membership would expire?  May 22, 2015, right?  WRONG!!!  With Costco, if you renew your membership up to 2 months and 29 days after your initial membership expired, then your new membership will expire on March 31, 2015 -- robbing you of two months of membership.

Here's the reasoning as I understand it, and which was explained to me by a membership services representative at the Carlsbad, CA store on May 22, 2014.  In the above example, if you started a membership on March 22, 2013, then that membership expired on the last day of March, 2014.  If you renew your membership anytime before 60 days has elapsed from the time of your membership expiration date, then your new membership ONLY LASTS until March 31, 2015.  In this example, the customer would have to wait until AFTER June 1, 2014 to be consider "a new member" and for her to get the full twelve months on her membership.  Renew her membership any sooner, and she is being penalized for being an existing customer.  (I also doubt that Costco would allow you to shop with a membership that technically expired on March 22, 2014 but which they say is "not really" expired until March 31, 2014.  I have a strong feeling that if you shopped in that period, they would have forced you to renew your membership). 

This exact scenario happened to me yesterday.  I enclose my letter to Costco membership services below.  The manager and first clerk at the Carlsbad store were absolutely adamant that if I renewed my membership on May 22, then it would expire on March 31 of the following year -- NOT May 22.  When I argued that this was ridiculous and unfair, and I was being penalized for being an existing customer, they shot back, "The Supreme Court issued a ruling that we can do this!"  It was like talking to robots. 

The manager of the store didn't fully understand the policy either.  She stated that if I renewed my membership ANYTIME after June 1, 2014, then because I was an existing customer, my membership would expire on March 31 of the next year.  That was CLEARLY wrong.  I mention this because even Costco manager don't fully understand this ridiculous policy. 

What would any company that is concerned about its customers and doing the right thing do in this case?   I doubt that any company that truly cares about its customers and doing the right thing would simply say "We can do this because a bunch of customers complained and sued us, and we finally won the case in the Supreme Court."

If customers were aggravated enough by this unfair policy to take it to the Supreme Court, shouldn’t Costco reconsider its policy?

The Carlsbad Costco folks also said that this was perfectly standard with memberships -- that this was like a gym membership.  Folks, I belong to  a fitness club; and they don't do anything this deceptive.  My fitness club bills me each month, and I pay each month.  I did sign up for a year, and my gym expects me to pay each month for a year.  After that, I have no commitment and just pay month to month.   My fitness center doesn't bill me for a year in advance and then penalize me for two months of membership fees if I leave for 45 days and come back.  They would start me up on a new annual membership starting on the date I came back! 

Here's what I wrote Costco Membership Services at their Corporate Offices.  I received a lukewarm reply from a Brian D. there, also below. 


Dear Sirs:

My Costco membership number is xxxx.  I have been a member for perhaps 10 to 15 years.  My mailing address is xxxx. 

I do have a blog at norbertwu.blogspot.com that has received well over 67,000 hits.  I would love to post an item on my blog and other social media sites documenting a successful resolution of this experience with Costco that shows Costco is responsive to member’s complaints. 

I pay attention to things like membership expiration dates.  This year, my wife and I decided to let our Costco membership expire.  We called your membership department, and they told us that our membership would expire on March 22, 2014.  We were also told that if we renewed in the two months after our membership expired, our renewal date would be considered to be March 22, 2014.  We therefore purposely did not patronize Costco starting on that date and for two months after. 

Today, May 22, 2014, I went into your Carlsbad store to start up a new membership.  I asked the membership services desk to confirm that if I started up a new membership today, that my membership would extend an entire year, from today, May 22, 2014 until May 22, 2015.  The Costco agent stated that my membership would not last a full year – that because “I was already in the system” that my membership would only last until March 31, 2015.

I find this outrageous, and I told the clerk this.  She called a manager, who refused to do anything.  This manager actually contradicted the first agent, saying that even if I waited until after June 1 to become a member again, my membership would still expire on March 31, 2015.  Even your own employees do not understand this policy…and we were given misinformation by Costco staff in the first place, when we were told that our membership expired on March 22 (rather than the end of the month as is policy). 

I had planned a dinner party for May 23, 2014, and I had planned to shop at Costco for the dinner supplies.  I therefore reluctantly renewed my membership.  I am not at all happy about this or with Costco’s policy.  I see that other people on the web have complained about this same policy. 

I find it outrageous that a member who keeps track of his membership is penalized for being an existing member.  I kept track of Costco’s policy as explained to me.  Yet I am being defrauded of two months of what should be a 12-month membership. 

I ask Costco to do one of three things to resolve this issue:

1.  Cancel my membership immediately, and refund me the $55 that I paid today in membership fees.  You will see that I have not shopped at Costco since March 22, 2014 and before then – on purpose. 

2.  Extend my membership that I “renewed” today for two months or more.  My membership should expire on May 22, 2015, or later – NOT March 31, 2015. 

3.  Refund me the prorated amount that the loss of two months of membership is worth.  This should be about $9.17. 

Once again, I have a blog at norbertwu.blogspot.com that has received well over 67,000 hits.  I would love to post an item on my blog and other social media sites documenting a successful resolution of this experience with Costco that shows Costco is responsive to member’s complaints. 


Signed,

Norbert Wu


Here's the tepid response from Costco: 

Subject: Re: Membership Information or Changes [#xx]
From: "service@contactcostco.com"
Date: 5/23/14 9:47 AM

Dear Norbert,
We appreciate you taking the time to email Costco Wholesale.
Due to the frustrations you experienced and the incorrect information provided to you originally, we have
extended your membership through 5/31/15 as a one time courtesy.
We apologize for the unfortunate circumstances regarding your experience.
Thank you,
Matt B
Member Service Center
Costco Wholesale Corporation


Hey Costco -- you are ripping off your existing members, and doing the right thing should be just that -- not a begrudging "one time courtesy."

Weekly Series Number Five: My Favorite Photographs

Spotted Dolphins, Bahamas Banks. 

This is one of my favorite images, of all my favorites.  Seeing this image brings back memories of a hot, humid summer day at sea -- the sea glassy,  shallow sand banks spread out before me, while I stood on the bow of the boat the Dream Too watching a pod of dolphins swim by languidly.  Thanks to Captain Scott, Robin, and Inez Wagner for helping me get to this place several times in the 1990s.

A group of wild Atlantic spotted dolphins, Stenella frontalis, have interacted with humans in their home range for over twenty years, after their initial discovery by treasure hunters.  They will often approach swimmers in the water, and they seem to enjoy swimmers that try to match their speed and movements.  These Atlantic spotted dolphins rest on shallow sand banks during the day, after a night of hunting in deep water.  Bahama Banks.

A pair of Atlantic spotted dolphins rest on shallow sand banks during the day, after a night of hunting in deep water.  Bahama Banks. 



This image had plenty of "negative space" for magazines to use for text, so several magazines used this image on their covers.

The French, being French, liked this image, but of course they had to mess with it.  They flipped the image which was fine with me.  But then they removed all the spots on the dolphins' bodies.  This was ridiculous -- it was like removing spots from a leopard to make it look better.





Here's some text that I wrote about these dolphins several years ago.

A Special Place

There are a few very special places in the world, places where man can interact with wild animals who come to him of their own accord.  One of these magical places is the shallow sand bank that extends to the north of Grand Bahama Island.  Here, the famous spotted dolphins of the Bahamas come to humans to play, to interact.  In all the world, this is the only place where wild dolphins regularly come of their own free will to interact and play with humans.  These wild dolphins have not been fed or otherwise lured.  They are apparently drawn to humans for the sheer enjoyment of this inter-species play.  These dolphins were first discovered by treasure hunters searching for sunken Spanish galleons.  The men would take time off from their labors and play with their new friends.  Since then, these dolphins have been swimming with people for almost twenty years -- three dolphin generations!  A few scientists and boat operators, such as Captain Wayne Scott Smith of the Dream Too, have even kept track of calves from the time they were born to the time they gave birth to their own calves.   Captain Scotty is a virtual dolphin himself.  He is a self-trained naturalist and has devoted his life to studying and interacting with these dolphins, and he has identified some 200 individuals.

The dolphins rest during the day in a 20-foot-deep sand bank north of Grand Bahama Island.  The white, reflective bottom and shallow, clear water (with visibility frequently over 100 feet) make conditions often ideal for photography.  However, it can also be turbid, rough, dark, and/or rainy.  There are several boats that take passengers out to see these dolphins. 

These trips have been acclaimed by all who go as a rare privilege to swim with these beautiful animals, observe behaviors such as mating and feeding, and to come away with some fantastic photographs.  Swimming with these dolphins is exhilarating, refreshing in every sense of the word.  Since the dolphins love to play, the best way to hold their interest is to snorkel with them, twisting and turning, interacting with them at their level.  They will often approach swimmers closely, mimicking their actions.   Although the dolphins off Grand Bahama love to swim with humans, they don’t like to be touched.  They will swim closely until you put a hand out.  Mimicking a fin by extending an elbow is fine.  Sometimes the dolphins are not in the mood to accept a human intruder.  If you swim into their midst, they will move off and give you a clear signal of displeasure by expelling excrement.

There are 60 to 100 individuals in the Bahamas Banks population, but we usually see only four to twelve at a time.  These dolphins do most of their hunting at night, when they pursue squid in the deep waters off the bank.  They rest during the day in a shallow, warm, and clear sand bank.  These dolphins are the only known successful predator of the elusive razorfish, which dive headfirst into the sand to escape danger.  Dolphins, unlike other predators, use their sophisticated sonar capabilities and high intelligence to track the razorfish, then dig up and capture them with a quick snap of their beaks.

By spending time with these animals, I’ve seen activities such as mating, playing, aggression, and nursing.  Dolphins are quite passionate animals, and they spend almost as much time engaged in sex and foreplay as humans do.  When mating, the male swims upside down, directly under the female.  Up to six other males, called “helpers,” will swim with the couple, supporting them and warning off intruders.  It is an interesting spectacle.  I’ve been struck by how the helpers will swim at me, in an attempt to keep me away from the mating pair.  Most of the footage of wild dolphins shown on television is of this group.

Spotted dolphins love to play underwater.  I have seen them grab objects and pass them to and from each other at high speeds, and they will often leave that object in the water, seemingly waiting for you to join in the game.  Like many species of dolphins, they will often come up to the front of our boat and ride the pressure wave, similar to bodysurfing.  Many scientists have written papers and spent hours observing this phenomenon, only to come to the conclusion that there is no logical reason for this dolphin behavior.  It’s pretty obvious to all but the most detached observers that dolphins ride waves for fun.

Dolphins have always held a special fascination for humans.  Stories of their intelligence, their altruism, and their physical abilities abound as myths of the sea.  Carlos Eyles summarizes the human fascination with these animals:  “The dolphin embodies all that humans have discarded; all that humans have lost.  They live in large families, they play, they make love, they operate out of truth.  Their sonar can “read” an entire biophysical system in a micro-second.  When the truth is not spoken that system changes, thus they can immediately distinguish a lie from the truth.  But of course the don’t have to.  Their society works.  It has  stood the test of time for thirty million years.  “

On my last dive with the dolphins this past fall, a cold front of water from the north had brought rarely-seen visitors to the banks.  Schools of bonito (a type of tuna) and large sharks cruised through waters that had misted up from the sand, like clouds.  A large bull shark appeared out of the mist and approached me.  Knowing that this is one of the more aggressive and dangerous of all sharks, I was stuck by a surge of adrenaline as the shark approached me closer and closer.  In the meantime, the dolphins played around at the surface, hanging in the area for an unusually long time.  I fired off my final frame, made a sudden movement, and the shark turned and sped off into the distance.  The last photograph on that roll shows the shark turning away, with the dolphins cavorting in the distance, playing in the last rays of the sun.  I cannot help but wonder, each time that I look at that photograph, if the dolphins were watching over me, waiting until they were sure that the dangerous shark had passed.  Or maybe it was something else, as one scientist put it: "There are plenty of stories about dolphins pushing drowning humans in to shore to save them.  But you never hear from the humans who were pushed out to sea. "