Thursday, December 22, 2011

Come On, You Can Do Better Than This, Quicken and Intuit!


I thought I was a dinosaur. I started using Quicken back in the days of the Mac SE in the late 1980's, and even then I was astounded that it had so little functionality. It does very little besides being a checkbook register and generating reports.

Quicken has always been easy to use, but that's because it is so very basic. It has always had bugs and I've taken the time to write Intuit to have those bugs resolved, to no avail. One huge problem (unresolved over 20 years) is that sometimes trying to find a word string or client's name just won't work. At the end of the year, I combine Quicken accounts and some transactions are inevitably missed and passed over. I have to then go into every account and laboriously figure out what the missing transaction is.

I've tried Quicken for the PC to track my investment portfolio. Holy crap, what a waste of time that was. Quicken for the PC's investment and portfolio tracking registers and methods are incredibly frustrating to use.

There was a great web-based portfolio service called Mint.com. Intuit bought them early this year. A short time afterward, Mint.com lost all my account information and became unusable.

Here's a recent notice from Quicken, force-fed to my mail inbox even though I opted out of all mailings from Intuit. Wow, big news -- Quicken 2007 might work for Mac OS Lion users by spring 2012!!!!

Hello, Intuit?! It is the end of 2011!! Isn't it time for you to make Quicken for the Mac and PC into something that better befits 2012? It has not been 2007 for a long time now. The iPhone came out in 2007 for the first time. There were no tablets. Blackberries were still cutting edge. Isn't it time that you made something that is bitching rather than a clunker?

Monday, December 19, 2011

Thanks, Comcast, for Making My Life Hell

Thanks, Comcast, for making me type all kinds of stuff and then just closing the chat session without answering my questions.

CHAT ID: 28B4ABB1-40F2-4F2A-99E0-556D4A5Fxxxx

The session below has been edited for privacy.

Norbert: My Issue: can't cancel autopay or make a one-time payment

analyst Ronald Louie has entered room

Ronald Louie: Hello Norbert, Thank you for contacting Comcast Live Chat Support. My name is Ronald Louie. Please give me one moment to review your information.

Ronald Louie: I understand that you have a concern about your autopay, I thank you for your time. You've reached the right department and I will be happy to help you with your concern.

Ronald Louie: For security purposes, may I please have the full name, phone number listed on your account?

Norbert: gives this information a third time.

Ronald Louie: Thank you for that, please give me a moment to pull up your account.

Ronald Louie: Thank you for waiting, I have the account now. To complete verification, may I have the last 4 digits of your SSN?

Norbert: last 4 digits is xxx

Norbert: I also am trying to figure out what my service plan and the monthly charge. I see the instructions on your website but they do not work!

Norbert: I signed up for $29.99 per month Performance and should not have been charged any kind of installation fee, yet my current bill is for $48.91. Lots of problems, I have had to call many people to get this account set up correctly.

Norbert: First, lets cancel the automatic payments and then let me pay off the current bill!

Ronald Louie: Sure. Please give me a moment to check on your autopay issue.

Ronald Louie: Thank you for waiting, try to remove cancel autopay this time and check.

Norbert: OK, I will do so and hope you can answer my other questions in the meantime.

Ronald Louie: Sure. What are your other issues?

Norbert: I also am trying to figure out what my service plan and the monthly charge. I see the instructions on your website but they do not work!

Ronald Louie: I'm really sorry for all the trouble, Norbert. I see here that your new Internet monthly rate is $29.99.

Norbert: That's great. Can you tell me what the speed is supposed to be? Also, if you check all the bills associated with the startup of this account, you will see a mess. But starting 12-9-11 to 1-8-12, the monthly charge should be only 29.99. Can you credit my account $18 so that this is correct? I believe the $18 charge is some kind of installation or other service fee that surely should not have been charged given all the trouble I have had getting this service started. I can give you a list of Comcast staff who I talked to and promised to resolve the issue but did not.

Norbert: I appreciate it. I have been able to cancel auto APS and am trying to make a one-time payment now.

Ronald Louie: Let me check on this, Norbert. Please give me a moment.

Ronald Louie: I'm sorry for the delay. I need more time, please give me 2 more minutes. Thank you.

The chat session has been closed

Ronald Louie: Analyst has closed chat and left the room

PS -- if you are trying to make a one-time payment on Comcast, it won't work on Safari for the Mac. Try Firefox if you are using a Mac.

Saturday, November 19, 2011

Apple Aperture Software for a Great Deal

I'm still using Apple Aperture to organize my photos. Just spent a week really getting my digital photo library in shape. Spent time at God's Pocket doing this also. Big job, finally done.

They are now selling it for $79 at the App Store! folks who bought it recently for $199 are pissed.

https://discussions.apple.com/thread/2709758?threadID=2709758&start=15&tstart=60

I bought Lightroom but never have used it. Just started using my Canon full-frame body to duplicate photos. Both Canon and Lightroom have a utility ideal for this -- see the viewfinder, focus, take shots on your computer screen rather than at the camera. Holy moly, much easier.

Tuesday, October 11, 2011

AT&T’s GoPhone plans offer mobile web and email, Canada and Mexico roaming

Folks -- sorry.  As of 4-22-12, AT&T changed their GoPhone plans.  The only way you can get data on a smartphone now is by buying a $25 or $50 package each month.  This means that I can no longer recommend AT&T's GoPhone service as a good, inexpensive choice for someone needing minimal data and voice. 

I am pretty impressed with the capabilities and reasonable rates of AT&T’s GoPhone plans:
Here's how it works. Buy a GoPhone (there are phones as cheap as $10 at the local department store, and you can see phones online). I myself have an old Blackberry that is unlocked. Any GSM phone that is unlocked should work on AT&T's network. If you buy a new phone from AT&T, you might want to consider a phone that has mobile web and email along with a full QWERTY keypad. These seem to start at about $50. The GoPhones in a local Fred Meyer were far less expensive than the phones in the AT&T store.
Next, buy $15, $25, $50, or $100 cards so you have time in your phone. The $15 card only lasts 30 days. The $25 card lasts 90 days. The $100 card is good for an entire year. I personally think that the $25 card is the best deal and works best for me.
If you buy another card and renew before the time expires (eg 90 days for a $25 card), then any unused amounts roll over.
Here’s what I did. This procedure will be the same for folks that buy a new AT&T GoPhone:
I already had an unlocked Blackberry that I bought last year on Ebay for $100 (an unlocked T-Mobile Blackberry, which is a quad-band phone that will work on GSM networks around the world). I went to the AT&T store today, and they confirmed that their GoPhone SIM card did indeed work in my old Blackberry. It cost $15 plus tax to activate the card. If I do not keep the phone active (eg buy $25 every three months), then the phone will become inactive, and I will have to pay this fee again.
With the $25 card, I have a choice of buying a data plan also. $5 for 10Mb, $15 for 100 Mb, etc. I chose the $15 plan. This comes out of the $25 prepaid card, leaving me with $10 for voice calls. I chose the $0.10 per minute plan.
If I roam and use the phone in Canada, my calls within Canada will cost $0.39 per minute. I see that there will be data roaming charges of $0.0195 per KB.

Here’s the web page explaining international roaming rates:
http://www.wireless.att.com/learn/international/roaming/gophone-international-roaming.jsp

As usual, I knew more than the store representatives about their plans. The clerk who initially helped me stated that it was not possible to use a GoPhone in Canada or Mexico. I asked him to check the internet, then directed him to the above page. While he was browsing that page, I picked up a few brochures about the GoPhone. Every single brochure, as well as the very large poster on the wall, explained that roaming in Canada and Mexico was now possible!
I am thrilled with being able to have email and web access on a phone, using AT&T’s GoPhone service, at what could be as low as $25 every three months, which works out to $8.33 per month or $100 per year. I am also thrilled to have a phone that will work in Canada and Mexico at reasonable rates. Awesome!
Please note that I am using my old Blackberry as a simple smartphone for web and email, but at these rates and on this plan, I don't believe that I can use the Blackberry's email and web services. Instead, I am using Opera as my web browser, and Gmail for my email. I am not getting push-email, which is Blackberry's killer app. This is too bad, but for this budget, I am not at all unhappy.

Update 11-30-11:
OK, I've now had the plan for a couple of months, and I've learned the following.
1. Texting and voice calls while in Canada worked, both to and from my phone while in Canada (For newbies, this is "international roaming"). However, even though AT&T's website lists a rate per Kb of data while roaming in Canada, I was unable to get data while in Canada. It may be as simple as calling AT&T and asking them to allow my phone to have international access. I somehow doubt it will be that easy, however. I am sick and tired of calling phone companies and knowing more about their plans and services than the agent that I am talking to.
2. This really is a heck of a good deal for voice calls and email service in the US. There are many options, but this is how I am using and paying for this plan. I pay $25 and this keeps my phone active for three months. Out of this $25, voice calls are 10 cents per minute. I rarely make voice calls so this suits me. Also out of this $25, I purchased a $15 data plan that gave me 100 Mb of data. The first month, I used less than 10 Mb of data. I signed up to automatically purchase $5 worth of data each month, which gives me 10Mb of data each month. By doing this, the extra data that I purchased initially and did not use rolls over every month.
I now have a phone that I can use for voice calls and to check my emails everywhere in the US, for less than $100 per year. Awesome. I don't have the patience to use the Opera web browser much at all, so I am only using this for emails (web access is very slow and frustrating on this phone too).


Sunday, October 9, 2011

AT&T GoPhones Seem to Have Good Canada Rates

I've recommended prepaid, monthly, pay-as-you go cell phone providers and services in the past. I've been using Net10 prepaid phones and services for the past three years and have been pretty happy -- about $15 per month for 150 minutes each month has worked well for me.

It looks like AT&T has quietly introduced a 10-cent per minute prepaid plan. I am not sure, but it seems that you simply pay a flat 10 cents per minute, and the minutes don't seem to expire every month or two like Net10's do.

Another big plus is that the AT&T GoPhones seem to work in Mexico and Canada, offering reasonable rates. Here's a link:

http://www.wireless.att.com/learn/international/roaming/gophone-international-roaming.jsp

The above link shows rates to use AT&T GoPhones in Canada and Mexico. The rates for Canada are 0.39 per minute. These are AT&T's prepaid phones, pay by the minute.

You can buy a phone for $20 and just keep it for your trips to Canada and Mexico. I think I am going to do so. I have an unlocked Blackberry that I used to use on the T-Mobile network, which is GSM, as is AT&T's network. I ordered a SIM card that will hopefully work on the AT&T GoPhone network in my old Blackberry. I'll post to this blog how things go in Canada with this phone.

My other recommendation for folks who want an inexpensive, prepaid plan with emails is to purchase a Blackberry at Walmart that works with the Virgin Mobile network. These cost $100 now, and the Virgin Mobile network will then work with the Blackberry for only $35 per month for unlimited data and 300 talk minutes. (To get Blackberry email and web browsing, you have to pay another $10 per month above this). Pretty good deal, but if you need to use your Blackberry internationally, you will have to go with AT&T's contract service (like most intl travelers that I know). As far as I know, the Virgin Mobile Blackberry service won't work outside of the US.

A perfect solution would be an AT&T GoPhone service that will work with my Blackberry, is prepaid, and works all over the world.

Friday, September 30, 2011

Showing the Present Folder Location of an Email in Thunderbird

Here's what I recently wrote my friend and computer expert Michael McFann:

"I have a question about Thunderbird that has been driving me crazy for a long time.

Tbird's find function works great. It will find all emails mentioning "shark" for instance.

But if I am actually within an email message -- I have it open, I can even see the thread (see screengrab) -- I can't for the life of me figure out how to see what folder that message is in. I can move the message to a folder, but I can't see the current folder.

Perhaps you can tell me what I am missing. "



Mike replied, and his answer works!


"The column header bar above the found messages allows customization of the columns displayed. Click on the little icon to the far right on the bar to show a drop-down menu of columns you can display. Choose the one called "Location" to display the folder the message is stored within."


Now this seems fairly obvious.


Thanks, Mike!