tag:blogger.com,1999:blog-1500630830405346475.post9206406765599068295..comments2023-12-19T04:55:46.401-08:00Comments on Norbert Wu Blogs About Photography, Diving, Travel, and Stuff: Now Customers Are Being Asked to Answer Questions from Other Customers -- Adorama Goes Too Far!!Norbert Wuhttp://www.blogger.com/profile/14468652308632454334noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1500630830405346475.post-5253168209446144302012-05-28T01:24:00.510-07:002012-05-28T01:24:00.510-07:00Hi Norbert,
It's 'Anonymous' here. ...Hi Norbert, <br /><br />It's 'Anonymous' here. <br /><br />I too write reviews at amazon and sometimes add photos (to be helpful for other customers). 9 times out of 10 amazon is where I go to find info and reviews on items I'm interested in. It's a wonderful way for people to communicate about an item as well as discuss what's right or wrong with it.. I'm all for that. <br /><br />B&H is also a place I stop by to read reviews and occasionally write one (but often the item is well reviewed already) as a frequent patron of that establishment. I've always been happy with them and amazon and a couple others for price, reliability & customer service. <br /><br />My original comment was, well, a bit fiery - but it's true, I was not happy with Adorama and their bold tactic that seemed more like an invasion of privacy than, say, a request to write a review of a product I purchased.<br /><br />So I googled this issue/topic (what can't you google?) and your blog came up. <br /><br />I too guard my inbox, as best as I can. But to me, this isn't really a fine line. If I want to answer somebody's question posted somewhere, that's up to me to initiate that. It is completely inappropriate that a seller or vendor (Adorama) sends me a customer's question to answer. It is a misuse of what business relationship they have with me. <br /><br />I've not had any other businesses do this - have you?<br /><br />Alas, there are more important issues in the world than this. <br /><br />Norbert, glad you had written something. Nice to commiserate with you.. <br /><br />Best Regards.<br /><br />E.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1500630830405346475.post-25551483300714387592012-05-26T20:01:40.014-07:002012-05-26T20:01:40.014-07:00Hi Anonymous -- I agree with you, but I think it i...Hi Anonymous -- I agree with you, but I think it is a fine line. We're all fine with leaving reviews on Amazon but it is our choice. When a vendor goes to the extent of calling on its customers to answer another customer's specific questions, then that's going to far. <br /><br />I guard my inbox jealously. Some companies are smart enough not to bother me too much. I'd say Amazon is like that. Other companies deluge me with unnecessary marketing stuff that is way out of my interests. All lines that are a bit hard to figure out. <br /><br />Some companies refuse to allow me to unsubscribe easily from their emails! I read recently that this, too, was a marketing tactic. I then have to filter them out, but there's no way I am going to patronize them again. <br /><br />Thanks again for your comment. <br /><br />NorbNorbert Wuhttps://www.blogger.com/profile/14468652308632454334noreply@blogger.comtag:blogger.com,1999:blog-1500630830405346475.post-38071769375574308602012-05-26T17:00:37.592-07:002012-05-26T17:00:37.592-07:00Norbert,
I found your blog after googling this ve...Norbert,<br /><br />I found your blog after googling this very same question. I too recently received, from Adorama Camera, one of THEIR customer questions, asking me to answer it for them because I had purchased the item in question a year and a half ago. <br /><br />Frankly, I was appalled. Lazy lazy lazy - <br /><br />Shame on you Adorama for using my purchase history to contact me and have the gall to send your customer question in an email asking me to answer the question for you! Unbelievable. But all in the name of making Adorama a 'friendly place to shop.' O please. Whoever thought this one up should be fired. I'll be sending an email to them or a phone call to tell them of my displeasure and let them know that I will no longer make any purchases at Adorama because of this. I usually purchase at a better known store anyway. <br /><br />I purchased a Leica lens hood & cap and now I'm being 'asked' by the seller to answer the seller's customer inquiry about this item. I can't stop shaking my head thinking about it. What is wrong with people.. what's wrong at Adorama..Anonymousnoreply@blogger.com